Terms & Conditions for Ordering Flowers Online in Deptford

Introduction

Welcome to Flower Delivery Deptford. These Terms and Conditions set out the agreement between you ('the Customer', 'you', or 'your') and Flower Delivery Deptford ('we', 'us', or 'our'). By placing an order with us for flower delivery online, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms apply to all orders placed online for delivery within Deptford and its surrounding areas.

1. Definitions

For the purposes of these Terms and Conditions:

• Flowers: All floral products sold or delivered by us, including fresh flowers, plants, bouquets, and arrangements.
• Order: A request by the customer to purchase flowers for delivery.
• Website: The online platform through which you place your order.

2. The Order Process

Our online flower delivery service in Deptford offers a simple order process to ensure your satisfaction:

1. Browse Products: Search, view, and select the desired products available for Deptford and surrounding areas directly through our website.
2. Add to Basket: Add chosen flower arrangements to your online basket. Ensure the delivery information, particularly the recipient's address and contact details in Deptford or nearby, are accurate and complete.
3. Placing Your Order: Once you are happy with your basket, proceed to checkout where you’ll be guided to confirm your delivery details and preferred delivery date. Some seasonal or high-demand products may have limited availability.
4. Order Confirmation: After submitting your order, you will receive an order confirmation outlining your selection, delivery address, and total amount due. Please review these details carefully. If you notice any errors, contact us immediately so we may attempt corrections prior to dispatch.
5. Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion. Dispatch of your order and delivery confirmation signifies formal acceptance and forms a contract between you and us.

3. Payments

Payment for all online flower delivery orders must be made in advance through our accepted payment methods listed on the website. These typically include credit cards, debit cards, and other major online payment platforms. All prices are quoted in British Pounds Sterling (£) and include applicable UK VAT unless otherwise stated.

Payment Process:

• You must authorise payment at the time of order. Orders without successful payment will not be processed nor dispatched.
• If we are unable to collect payment, your order will be cancelled. You will be notified by us.
• All cardholders are subject to validation and authorisation by your card issuer. If your payment is declined, we are not liable for non-delivery.

4. Pricing and Availability

Our online flower prices and product availability for Deptford and surrounding areas are regularly updated. In rare cases, due to stock fluctuations or seasonal availability, a selected product may be substituted with a similar or superior product of equal or greater value. We strive to notify you of any such changes at the earliest opportunity. Prices may change without notice, but confirmed orders remain unaffected.

5. Delivery Terms

Flower Delivery Deptford provides delivery coverage across Deptford and the adjacent regions as indicated on our website. While we make every effort to deliver your flowers on your specified date, factors such as peak periods, adverse weather, or access restrictions may impact delivery times. We are not liable for delays outside of our control but will aim to communicate any anticipated delays promptly.

• We deliver flowers to residences, businesses, hospitals, and other recognised addresses, subject to local access rules. Please provide accurate delivery details, as we cannot be responsible for delivery failures due to incorrect or incomplete information provided by you.
• Where appropriate, if the recipient is unavailable at delivery, we may, at our discretion, leave the flowers with a neighbour, at a safe location, or leave a card for the recipient to arrange redelivery.
• Once flowers have been delivered to the delivery address provided, risk and responsibility for the flowers passes to the customer or recipient.

6. Order Amendments and Cancellations

You may request to amend or cancel your flower delivery order for Deptford online subject to the following terms:

• Amendments: If you wish to change the product, delivery details, or recipient's information, contact us as soon as possible. Amendments may be possible if the order has not yet been processed or dispatched. We cannot guarantee changes requested on or after the scheduled dispatch date.
• Cancellations: If you need to cancel, please notify us at least 24 hours before the scheduled delivery date. Cancellations cannot be processed after the order has left for delivery. If a cancellation is approved within the allowed window, a refund will be issued using your original payment method.
• In the event of late notification or after dispatch, refunds for cancellations are not guaranteed, but we will attempt to assist where possible.

7. Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the quality, condition, or delivery of your order, please contact us within 24 hours of receipt, providing photographs and relevant details. Where goods are proven to be faulty, damaged, or incorrect, we will offer a replacement arrangement or a refund at our discretion. Please note that natural variations in shape, size, and colour of flowers are to be expected and are not considered grounds for return or refund unless the product falls below reasonable quality standards.

8. Liability

Our liability for losses you suffer as a result of us breaching these Terms and Conditions is strictly limited to the purchase price of the product you ordered. We do not accept liability for indirect losses, including but not limited to loss of income, profits, goodwill, data, or for any business interruption, whether direct or indirect.

We are not liable for any failure or delay in delivering flowers on your selected date caused by any event outside of our control, such as strikes, weather, access issues, or third-party service failures. We recommend ensuring access to delivery addresses and accurate recipient information at time of order to facilitate successful delivery.

9. Use of Website and Intellectual Property

Your use of our website and its contents for ordering flower delivery in Deptford is subject to these terms. You may not reproduce, copy, or distribute content from the website for any commercial purpose without written permission. All trademarks, logos, and copyrights on the website are the property of Flower Delivery Deptford or its licensors.

10. Data Protection and Privacy

We are committed to protecting your privacy and handling your personal information in compliance with all applicable UK data protection and privacy legislation. Personal information submitted as part of your order for flower delivery in Deptford will only be used for processing your order or where otherwise agreed. Please refer to our Privacy Policy for further details on how your information is used and stored.

11. Governing Law and Dispute Resolution

These Terms and Conditions, and any contractual or non-contractual obligations arising from them, shall be governed by and construed in accordance with the laws of England and Wales. By ordering flowers online for delivery to Deptford or surrounding areas, you agree that any disputes or claims relating to these terms will be subject to the exclusive jurisdiction of the English courts.

12. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will take effect immediately upon posting the updated terms on our website. It is your responsibility to check these terms before placing each order for flower delivery online in Deptford and surrounding localities.

13. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and us and supersede all previous agreements regarding online flower delivery services in Deptford. If any provision is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

14. Customer Service Contact

If you have any questions about these Terms and Conditions or your order, please get in touch via the contact details provided on our website. We are dedicated to ensuring you have an outstanding online flower delivery experience across Deptford and the surrounding neighbourhoods.

Note: These Terms and Conditions apply to all customers placing online orders for flower delivery in Deptford and the surrounding areas.