As a trusted local florist serving the households and businesses of Deptford, we are dedicated to delivering vibrant, fresh flowers every time. We understand the importance of sending only the best to your loved ones, colleagues or clients. This is why our Fresh Flowers Guarantee ensures every bouquet and arrangement you receive meets our high standards for freshness and beauty, right from our shop to your doorstep.
We take great care in handcrafting and transporting your flowers. Nonetheless, if your delivery arrives with any signs of damage or distress, please let us know immediately. To process your request, report any issues within 24 hours of receipt and provide clear descriptions alongside photographs of the damaged flowers or packaging. Timely reporting helps us resolve the issue efficiently and improves our service for all Deptford customers.
We guarantee that our arrangements will remain fresh for a minimum of 5 days from the date of receipt when cared for according to the included instructions. Should you have concerns about the freshness of your flowers within this window, please contact our team promptly. We may require photographs and a brief outline of the care steps taken to help us understand and address your concern.
Your satisfaction is our priority. If your flowers arrive damaged, wilted, or fail to meet our freshness standards within the guaranteed timeframe, you are eligible for a full replacement or a refund. Let us know which option you prefer when you contact us. Our team will swiftly review your request and, upon approval, will arrange a replacement delivery at the earliest possible time or process your refund using your original payment method. Please note, we may require the original arrangement to be returned for quality assessment, and you may be asked to provide supporting evidence like photos for faster processing.
If you are unhappy with your order or the service you have received, we want to hear from you. To submit a complaint, please provide your order details, a clear description of your issue, and any relevant supporting images or documentation. Our dedicated customer service team will acknowledge your complaint within one business day and thoroughly investigate the matter. We strive to resolve all complaints as quickly and fairly as possible, usually within 48 hours of acknowledgment.
We value our reputation as Deptford's preferred flower delivery service, proudly serving our local community. Our rigorous policies are designed to ensure you always receive fresh, stunning flowers and responsive, compassionate support whenever you need us. Thank you for choosing us to be part of your special moments in Deptford and beyond.
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